Here are the answers to the questions SweetCrate players ask most often: registration, deposits, withdrawals, bonuses and how the games behave. If your question is not covered, open the online chat — operators are available around the clock.
Registration and account
How do I create an account? Press Register in the top right corner, enter your e-mail, choose a password and account currency, then confirm that you are 18 or older and accept the rules. The account is created instantly — no waiting for approval.
Which currency should I choose? Currency is set once at registration and cannot be changed later. Pick the one you use for deposits and withdrawals to prevent conversion losses.
Can I open a second account? No. The rules allow one account per person, device and set of payment details. Duplicates are blocked and any winnings on them are voided.
I forgot my password. Press "Forgot password" in the login window and enter the e-mail your account is registered to. A new password arrives within minutes — check the spam folder if it is not in your inbox.
How do I change my details? The profile is edited in your account. Some fields lock after verification; those can be updated via the online chat on request.
Deposits
How do I top up? Log in to your account, press the Deposit button, choose a payment method, enter the amount and follow the provider's instructions. Funds are credited automatically, usually within a couple of minutes.
Which methods are available? The list depends on your country and account currency — the current options are always shown in your account, together with minimum and maximum amounts.
Money left my account but the balance did not change. Wait a few minutes and refresh the page. If nothing arrives, open the online chat and attach a receipt or screenshot showing the date, amount and transaction ID.
Is there a fee? The casino charges no deposit fee. Your bank or payment provider may apply its own — check their terms.
Withdrawals
How do I request a payout? In your account press Withdraw, select the method, enter your details and the amount. The request goes to the payments team and is processed in order of arrival.
How long does a withdrawal take? The timing depends on the method you chose for the payout: e-wallets credit almost instantly, bank cards can take several business days.
Why are documents requested? Verification is mandatory: it confirms that the account belongs to you and protects your funds. Usually a photo ID and proof of the payment method are enough.
My request was declined. Check whether verification is complete, whether an active bonus is still being wagered and whether the details are correct. The reason is included in the notification, and support will explain what to fix.
Bonuses and wagering
How do I claim a bonus? Active offers are listed in the Promotions section and on the Bonuses tab in your account. Bonuses are activated manually — once you have topped up with the amount the offer requires, you need to activate it.
What is wagering? Wagering is a multiplier. A ×30 requirement on a 100 unit bonus means you need to place 3,000 in bets before bonus funds convert to real money. Progress is shown in your account.
Do all games count equally? No. Slots usually count in full, while table games count partly or not at all. The exact contribution is stated in the terms of each promotion.
Can I cancel a bonus? Yes. While wagering is unfinished you can cancel it in your account — the balance returns to real funds, and the bonus part with its winnings is removed.
Games
Is there a demo mode? Most slots have a Demo button that runs the game with play money and no registration. Jackpot titles are not available in demo.
The game froze mid-round. Refresh the page and reopen the game — the unfinished round resumes where it stopped. The result and balance are stored on the provider's side.
What does RTP mean? RTP is the theoretical return to player calculated over a long distance. It guarantees nothing in a single session: each round is decided by a random number generator.
How do I find a specific game? Use the search by title or the provider filter in the catalogue. Add favourites so they gather in one place instead of getting lost.
Security and responsible play
How do I keep my account safe? Use a unique password, never share it and avoid logging in from someone else's device. Casino staff never ask for your password.
Can I limit my own play? Yes. Open the online chat to set deposit limits or temporarily close access to the account. Details are in the Responsible gaming section.
Still have questions? Open the online chat — we will help. The service is limited to players aged 18 and over. Play responsibly.
