Contact info

The online chat on this site is the only way to reach SweetCrate. The chat button sits in the bottom right corner of every page. No sign-in is required and operators are online around the clock.

What to include

To keep the review short, give the e-mail your account is registered to, the essence of the question and when it happened — the date and approximate time. For payment issues attach a receipt or statement with the transaction ID; for game issues give the game title and round time. Files can be attached inside the chat.

Response times

The chat is staffed around the clock and usually replies within minutes. Complex cases that require checking payments or provider logs take longer — the operator keeps you posted and returns with the result in the same conversation.

Staying safe

SweetCrate staff never ask for your account password, confirmation codes or card CVV. If you receive such a message, it is a scam: do not reply and tell us in the chat. Official communication happens only through the chat on this site; messenger or social accounts claiming to be ours have nothing to do with the casino.

Legal information

Operator details and service conditions are published in the Terms and conditions and Privacy policy sections. Questions about these documents are handled in the chat as well.

The service is intended for players aged 18 and over. Play responsibly.