Support
SweetCrate support works around the clock and answers in the online chat. The chat button sits in the bottom right corner of every page. No sign-in is required — the chat is open to guests and logged-in players alike.
How to get an answer faster
- Describe the problem in detail. "Deposit missing" says little; "deposited 50 at 14:20, money debited, balance unchanged" is enough to start checking.
- Attach proof. A payment screenshot with the date, amount and transaction ID speeds things up dramatically — you can send the file straight into the chat.
- Provide your account e-mail or login. The operator needs it to find your account.
- One question per request. That way the answer does not get lost in the thread.
What we help with
- Restoring account access and verification questions.
- Deposits that were not credited and the status of withdrawal requests.
- Bonus terms, wagering progress and cancelling an active bonus.
- Technical faults in games: frozen rounds, loading errors, disputed results.
- Setting deposit limits, taking a break and self-exclusion.
What support will never do
Operators never ask for your password, SMS codes or card CVV — anyone requesting them in the casino's name is a scammer. Support also cannot influence the result of a round: outcomes come from the provider's random number generator.
Before you write
Many questions are answered faster than an operator can reply: check the FAQ section, which lists the most common issues: registration, deposits, withdrawals, bonus wagering and demo mode. If the answer is not there, message us in the chat — we will be glad to help.
The service is available to players aged 18 and over. Play responsibly.
