Responsible gaming

Gambling is a form of leisure that you pay for, in the same way you pay for a film or a concert. It is not a way to earn, an investment or a solution to financial problems. SweetCrate asks every player to keep that in mind and provides tools that help keep play within sensible limits.

Rules of safe play

  • Play with spare money. A gaming budget is an amount whose loss will not affect rent, loans or food.
  • Set limits in advance. Decide how much time and money you are ready to spend before the session — and do not revise the limit mid-play.
  • Never chase losses. Raising stakes to win back what is gone is the most common route to serious losses.
  • Take breaks. Long sessions dull judgement. Step away from the screen every hour.
  • Do not play on emotion. Fatigue, stress, alcohol and irritation all get in the way of clear decisions.
  • Never borrow to play. Credit turns entertainment into an obligation.

Signs that play is getting out of hand

  • You play longer and for larger amounts than planned.
  • Thoughts about gambling interfere with work, study or sleep.
  • You hide how much time and money go into betting.
  • You borrow money to keep playing or to win losses back.
  • Losing makes you angry and eager to return immediately.

If even one point sounds familiar, it is worth pausing and looking at the situation honestly.

Self-control tools

On request in the online chat we can set a deposit limit for a chosen period, freeze the account temporarily or close it permanently. Self-exclusion runs until the selected period ends and cannot be lifted early — deliberately, so that the decision holds.

Protecting minors

The service is for adults aged 18 and over. Do not leave gaming sessions open on shared devices, use a device password and consider parental control software if children have access.

Where to find help

If gambling has stopped being entertainment, talk to specialists: many countries run free helplines, support organisations and peer groups for people affected by gambling problems. Our support team can apply account restrictions and point you towards further help.

Gambling should stay entertainment. 18+, play responsibly.

Support
Describe your question in the support form — we will reply to your e-mail. We usually answer within a few minutes.