Your SweetCrate account keeps every financial operation in one place: deposits, withdrawal requests and transaction history. Available deposit methods depend on your country and account currency — the current list is always visible in your account after login, along with limits and expected processing times.
Making a deposit
Open your account with the Deposit button, choose a payment method, enter the amount and confirm the operation on the provider's side. Funds are credited automatically, usually within a minute. The casino charges no deposit fee, though your bank or payment provider may apply one.
- Minimum and maximum amounts are shown next to each method.
- The deposit currency should match your account currency, otherwise the payment is converted at the provider's rate.
- If a bonus is tied to the deposit, activate it before topping up.
Withdrawing winnings
In your account choose Withdraw, select the method, enter your details and the amount. The request reaches the payments team and is processed in order of arrival. Once approved, the crediting time depends on the payment system: e-wallets are usually near-instant, bank cards can take several business days.
- Payouts return through the method used for the deposit.
- Account verification is required before the first payout.
- An active unwagered bonus blocks withdrawals until wagering is complete or the bonus is cancelled.
- Payment details must belong to the account holder — third-party payouts are not processed.
Verification
Verification happens once and protects the account from outsiders. It usually requires a photo ID, proof of address and a screenshot of the payment method. Documents are checked by the security team, and support will ask for clarification if anything is missing.
If a payment fails
First check the operation status in your transaction history and in your banking app. Money debited but not credited is almost always returned automatically within a day. If it is not, open the online chat with a receipt showing the date, amount and transaction ID — that makes the check considerably faster.
Payment security
Payments run through certified providers over an encrypted connection. Card details are not stored on the casino side. Never share your CVV, passwords or SMS codes with anyone, including support staff — we never ask for them.
Plan your budget in advance and never fund an account with borrowed money. 18+, play responsibly.
