This policy explains what data SweetCrate Casino collects, why it is needed, how it is stored and who it may be shared with. By using the site and creating an account you agree to the processing described below.
What we collect
- Registration data — e-mail address, account currency, plus name and date of birth during verification.
- Payment information — payment method, amounts and transaction statuses. Full card details are not stored on our side.
- Verification documents — copies of documents confirming identity, address and ownership of the payment method.
- Technical data — IP address, device and browser type, interface language, login and game session logs.
- Online chat conversations — live chat conversations needed to resolve your requests.
Why the data is processed
Data is used to create and protect your account, process payments, meet identity verification and anti-fraud requirements, provide technical support, improve the service and inform you about promotions. Processing is limited to these purposes.
Sharing with third parties
We share data only with parties the service cannot run without: payment providers to process transactions, game suppliers to launch sessions, analytics and mailing services in anonymised or minimal form, and authorities where the law requires it. Data is never sold or passed to advertising databases.
Cookies
The site uses cookies to keep your login session, interface language and display settings, and to collect anonymised visit statistics. Cookies can be restricted in browser settings, though some site functions may then work incorrectly.
Storage and protection
Data is kept no longer than the stated purposes and legal requirements demand. Transmission uses an encrypted connection, and staff access is limited to operational necessity and logged.
Your rights
You may request information about the data we hold, correct inaccuracies, withdraw consent to marketing messages or ask for account deletion. Some records must be retained even after an account is closed — financial reporting and anti-fraud rules require it. Send requests through the online chat.
Policy changes
The current version is always published on this page. Significant changes are additionally announced in the site interface.
The service is intended for players aged 18 and over. Play responsibly.
